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Scrub Profashional is commited
to provide you Fast, Easy, and Reliable Service. On
this page you will find answers to most of your questions
involving the shopping, checkout and shipping processes.
Select from a category below to receive further information
on any particular subject.
If your question is not
listed below, please feel free to contact us at 800-669-5514
Monday through Friday 7:30 AM to 5:00 PM PST or email
us 24 hours/day at info@scrubprofashional.com
Shipping Methods
Your order usually ships no
later than the next business day after it is placed.
We do not ship on weekends or holidays. If an item is
on backorder, we will contact you by e-mail to let you
know the expected shipping date.
The default delivery method is Standard Ground. Delivery
times will vary based on the method of shipment you
choose and your location. Shipping costs vary depending
on the total value of your order, shipping method selected,
and your location. Our shipping methods include USPS
and UPS.
When you check out, you will be prompted to choose a
shipping method. (Some destinations may offer only one
shipping method.) Your shipping charges will be automatically
calculated during checkout prior to the completion of
your order.
Generally, you may upgrade your shipping method for
faster delivery (such as 3-Day, 2nd Day, or Overnight
service). If you upgrade
your shipping method, your order must be received
and your credit card authorized by 12:00 pm (Noon)
PST or your order may not be processed until the following
business day.
The following are Shipping
Methods for shipments within the contiguous 48 States:
Standard Ground
- Most items can be shipped
to addresses in the 48 contiguous United States via
Standard Ground service. You can generally expect
your order to arrive within 4 to 8 business days.
We generally ship Standard Ground orders via USPS
First Class, USPS Priority Mail or UPS Ground.
Expedited 3-Day-Expedited
3-Day shipments will ship the same day if the order
is received prior to 12:00 pm (Noon) PST. You can
expect to receive your 3-Day shipment within 3 to
5 business days of placing your order. We cannot ship
Expedited 3-Day to PO Boxes or APO/FPO addresses.
2nd Day Air - 2nd Day
Air shipments will ship the same day if the order
is received prior to 12:00 pm (Noon) PST. You can
expect to receive your 2nd Day Air shipment within
2 to 3 business days of placing your order. We cannot
ship 2nd Day Air to PO Boxes or APO/FPO addresses.
Next Day Air - Next
Day Air is generally delivered the following business
day, usually in the afternoon, if we receive your
order by 12:00 pm (Noon) PST. Next Day Air is not
available for Saturday delivery except under special
circumstances. Overnight deliveries can not
be made via USPS. We cannot ship Next Day Air to APO/FPO
addresses. Also, Next Day Air delivery may not be
available to certain remote locations.
APO/FPO Addresses
- We ship to APO/FPOs only
by USPS Priority Mail. Standard shipping is the only
available service at this time.
Alaska and Hawaii - Expedited
shipping to Alaska and Hawaii is via USPS Priority
Mail. We do not offer Expedited 3 Day, 2nd Day or
Next Day Air to Alaska or Hawaii.
Puerto Rico, US Virgin Islands
and Guam - also
ships to Puerto Rico, the US Virgin Islands and Guam
via USPS Priority Mail.
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Shipping
for Customized Products |
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Customized Products cannot
be expedited. The shipping time will vary depending
on the product selected and the customization
time needed. The product detail page will better
identify the expected delivery time for the customized
product you have chosen. Back
to top |
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| Oversized
Items |
| Some
heavy or oddly shaped items may be shipped seperately
via a freight trucking company. Usually, Oversized
Items arrive in 7-14 full business days after
leaving the warehouse. Most Oversized Items leave
the warehouse within seven full business days.
Because these
items are shipped via freight service, we cannot
offer expedited shipping. The freight trucking
company is not responsible for unloading the
item from the truck or carrying the item into
the building. Your item is likely to be heavy
and large; therefore, we recommend that you
have someone with you to help you unload the
item and carry it inside. |
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Shipping Rules
and Restrictions |
| Orders
are shipped on business days only. Business days
are Monday-Friday, excluding federal holidays
within the United States. An
order containing multiple items typically receives
a volume-shipping discount and therefore your
total shipping and handling cost may be lower
than the sum of individual ship charges appearing
in your cart. Your actual shipping and handling
cost will automatically compute on the Shipping
Options page of checkout.
You will not be charged for
any item until it is shipped to you. |
Back
to top
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Tracking your
Order |
| At
our warehouse, tracking numbers are assigned to
packages at the end of the ship day and generally
appear on our website along with your order information.
However, it may take up to 48 hours or longer
before the package is checked into the carrier's
tracking system. That means even though your package
has already shipped from our warehouse and is
on its way to you, the carrier may not be able
to provide any information about your package
for up to 48 hours or more. Orders
placed on ScrubProfashional.com may be delivered
by one of several different carriers and shipping
methods. Therefore, tracking availability may
vary depending on the type of item you purchased,
the shipping method you selected during Checkout,
and the carrier that is delivering your item(s).
Occasionally, orders are
delivered via a carrier that does not offer
the ability to track a package. In these rare
instances, Your Order History on ScrubProfashional.com
will not offer tracking information, but will
still offer order status and other details.
In order to view your order
status, locate your order confirmation email
that was sent to you after your order was placed.
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| Find
Your Order Status |
| The
status of your order is easy to find. |
- Check your e-mail. You were required to
enter an e-mail address during Checkout; you
will receive e-mails at your address keeping
you up-to-date about the status of your order.
- Contact us. If you still have questions
about your order, please call our Customer
Service Center.
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| How
is order status different from tracking information? |
| The
status of your order is supplied by ScrubProfashional.com,
and represents what is happening with your order
between the time you place it and the time it
ships from our warehouse. Once your order leaves
our warehouse, it is handled by a carrier (such
as USPS or UPS) that may provide tracking information
until your order is delivered*. The tracking information
is accessible from Your Order History on our website
when it becomes available.
*Tracking information may not be available
for up to 48 hours after an item is shipped
from our warehouse. |
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Undeliverable Packages |
| Our
carriers may deem a package undeliverable for
one of the following reasons: |
- Incorrect Address: If
the address is incorrect or outdated, the
package is typically returned to us by the
carrier or the unintended recipient.
- Address Format:
If a post office box address was entered in
a format our system does not recognize, the
package may be shipped through a carrier that
cannot deliver to a post office box. To ensure
that such packages are routed through the
proper carrier, please enter the box number
as "PO BOX" followed by the number.
- Other Address Problems:
In rare cases, it is also possible that the
address label became illegible during the
shipping and handling process.
- Failed Delivery Attempts:
Most of our carriers make three attempts to
deliver a package. Packages that contain more
than $400 of merchandise will always require
a signature; otherwise, it is generally up
to the driver's discretion to determine whether
a signature is required. If the driver feels
it is best to obtain a signature and no one
is present to accept the delivery after three
attempts, the package will be returned to
us.
- Refused by Recipient: If
a gift recipient is not expecting a gift,
they may refuse the package if they believe
it was sent to them in error. If you still
want to send these items, you may want to
let the recipient know that a surprise is
on the way
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| Payment
Options |
| Credit
Cards Accepted: |
 American
Express
 MasterCard
 Visa
 JCB
 Diners
 Discover
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| Other
Forms of Payment: |
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| We
Do Not Accept: |
- Checks
- Money Orders
- COD's
- Layaway Plans
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| Sales
Tax |
State
laws require that we charge applicable sales tax
on orders shipped to addresses in California.
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| We
do not charge sales tax on the purchase of Gift
Certificates; however, items paid for with Gift
Certificates will be taxed if shipped to addresses
within California. |
| Discounts
and Gift Certificate Codes |
| Steps for redeeming
a Promotion or Discount Code or Gift Certificate: |
- On the Payment page in Checkout, enter the
code exactly as it appears, in the box next
to "Gift Certificates and Discount Codes."
- Codes are NOT case sensitive.
- Continue with the Checkout Process. Adjustments
will apply when you review your order.
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| If your discount qualifies,
it will be displayed in the payment summary. Only
one Promotional Discount code per order will be
accepted. |
| Online
Gift Certificates |
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ScrubProfashional.com Online Gift Certificates
can be ordered in $10, $25, $35, $50, $100, and
$250 increments. They are sent via e-mail to any
individual with a valid e-mail address. The recipient
of an Online Gift Certificate will receive an
e-mail with a Gift Certificate Code redeemable
only at ScrubProfashional.com. The code is activated
within 24 hours after receiving the e-mail. Please
note that the gift certificates are only valid
on ScrubProfashional.com. Buying
Online Gift Certificates
To make your purchase, simply: |
- Go to our Gift Certificates page.
- Click "Order Online Gift Certificates."
- Fill out the order form and make your purchase.
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| After you
purchase an Online Gift Certificate: |
- We'll send the recipient an e-mail with
all of the information they need to use the
Gift Certificate at ScrubProfashional.com.
Please note that codes are activated within
24 hours after recipient receives the e-mail.
- A confirmation e-mail will be sent to you.
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Redeeming
an Online Gift Certificate
Redeeming an Online Gift Certificate
is easy. Follow these simple steps: |
- Shop ScrubProfashional.com and select items
you wish to purchase.
- When you're ready to checkout, click "Add
to Cart."
- Proceed through the checkout.
- Enter your Gift Certificate Code (codes
are not case sensitive) on the Payment page
where you are asked for a coupon or gift certificate.
Please note that codes are activated within
24 hours after you receive them.
- Multiple gift certificates are accepted,
and they should be separated by commas.
- When entering gift certificate codes, make
sure to include the first letter '@
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| Rules and
Regulations for Online Gift Certificates |
- Online Gift Certificates must be redeemed
through ScrubProfashional.com only. Please
note that the gift certificates are only valid
on ScrubProfashional.com.
- Codes are activated 24 hours after you receive
them.
- If the amount of your Online Gift Certificate(s)
does NOT cover the total order amount, you
will need to pay for the remainder of the
purchase with a valid credit card.
- If the amount of your Online Gift Certificate(s)
is for MORE than the total order amount, the
balance amount will be stored with your ScrubProfashional.com
Gift Certificate account number for your next
purchase.
- Online Gift Certificates are non-transferable,
non-refundable and are not redeemable for
cash.
- We cannot replace lost or stolen
Online Gift Certificates.
- If you have any additional questions, please
contact our Customer Service Department
- No sales tax is charged when buying Online
Gift Certificates; however, purchases paid
for with Online Gift Certificates will be
charged applicable sales tax if shipped to
addresses in California.
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| Emails
About Your Order |
| After
you place your order, you will receive e-mails
about your order. Below are examples of e-mails
you might receive: |
- Order Confirmation:
This e-mail confirms that we have received
your order. It includes your order number.
Keep this e-mail for your records.
- Back Order Status:
This e-mail informs you that an item from
your order is not available for immediate
shipment and will ship when it is available.
Your credit card is charged when the item
is shipped. When the item is available to
ship, we will send you an e-mail with your
order number. Keep this e-mail for your records.
- Shipment Confirmation:
This e-mail confirms that your order or part
of your order has shipped. You may receive
multiple e-mails depending on the items you
selected, or if you ordered multiple items
and they were shipped separately. The arrival
time of your order depends on the shipping
method selected, item selected, and your shipping
location.
- Important notice about
your order: There are a few reasons why
you would receive this e-mail, including:
difficulty in processing your order, inability
to ship to the address provided, duplicate
order, or cancellation of order. Should you
receive a notice like this, please call a
Customer Service specialist at 800-669-5514
immediately so the problem can be addressed.
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| Order
Status |
| Check the status of
your most recent orders by visiting our Order
Tracking page. This is the easiest and fastest
way to get the most current information regarding
your ScrubProfashional.com orders. Please
note: Immediately after you place an order, order
information may not appear on ScrubProfashional.com
in your order history for up to 1 business day.
When you click on Order Tracking,
you will be prompted to enter your UPS Tracking
Number or your Order ID number. An order summary
page will provide you with detailed information
about your current order. After your order is
shipped, your tracking number, if available,
will be displayed. Depending on the shipping
company, you can click on the tracking number
to view the delivery status of your order. A
shipping company may not have the ability to
track a number for up to 48 business hours. |
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| Shipping
Methods/Rates - Canada |
| Standard
shipping to Canada is via USPS Global Priority
Mail. Most orders will be shipped within 1 to
2 business days of order confirmation.
Please note that international orders may be
delayed for credit card verification. In order
to ensure a smooth order process make sure that
your billing and shipping information including
name and phone numbers are correct.
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| Shipping Methods/Rates
- International |
| We ship internationally
using either USPS Global Priority Mail (7 to 14
days) if available, or Air Parcel Post. We ship
to most international locations; however, if you
do not see the destination country in the shipping
drop-down menu when you are placing your order,
we do not ship to that country. Shipment dates
are estimates only. Oversize/overweight items
cannot be shipped internationally.
Please note that international orders may be
delayed for credit card verification. In order
to ensure a smooth order process make sure that
your billing and shipping information, including
name and phone numbers are correct. |
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Shipping
Rules and Restrictions |
| We ship
internationally using USPS Global Priority Mail
(7 to 14 days) if available. We ship to most international
locations; however, if you do not see the destination
country in the shipping drop-down menu when you
are placing your order, we do not ship to that
country. Shipment dates are estimates only. Oversize/overweight
items cannot be shipped internationally.
Please note that international orders may
be delayed for credit card verification. In
order to ensure a smooth order process make
sure that your billing and shipping information
including name and phone numbers are correct. |
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| Customs
Charges |
We are
required by law to reveal the contents of international
packages and to state the full value of the shipment,
even if the package contains a gift. Customs charges
may be levied when the package reaches your country.
LakersStore.com is not responsible for these charges
and cannot provide estimates as to what these
charges may be. You may wish to contact your local
customs office for further information.
If your order is cancelled,
you will receive a notice regarding your order
via e-mail detailing the reason for the cancellation.
You will not be billed for any cancelled items.
If you are interested in alternative products,
please contact a Customer Service Specialist
by e-mail for a recommendation.
Occasionally, orders or parts of an order are
cancelled for various reasons. Some reasons
are:
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Item(s) not available. |
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Difficulty in processing your payment
information |
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Cannot ship to address provided. |
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Duplicate order was placed. |
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Cancelled due to a customer request.
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If your order is cancelled, you will receive
an important notice regarding your order via
e-mail which will explain the reason for the
cancellation. You will not be billed for any
cancelled items. If you are interested in alternative
products, please contact a Customer Service
Specialist by e-mail (info@pacuniforms.com)
for a recommendation. |
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CALL US AT 800-669-5514
OUR HOURS ARE 7:30 am – 5:00 pm
PST Monday through Friday
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